The Client Brief
The client is a luxury Italian fashion brand based in London. They were an existing NetSuite user when they contacted ACS. They wanted us to review their NetSuite system and provide recommended configuration and customised changes. They also wanted integrations with their warehouse’s Warehouse Management System (WMS) and their SalesForce ecommerce platform. They wanted ACS to build connectors to these systems and other external systems as they come on stream.
ACS conducted several discovery/analysis sessions with the entire team using NetSuite. These determined the main issues with the current implementation and the subsequent requirements. The deliverable of these sessions was an Agile backlog of configuration and customised changes required. ACS also designed and developed integrations between the warehouse WMS in Italy and NetSuite to record inventory movements including fulfilments and receipts. We also designed a detailed integration with SalesForce to handle the creation of transactions and master data in NetSuite.
As a result of the changes made by ACS, the client now has restructured Tax codes, Inventory, Locations, Subsidiaries and data analysis. Their data is now more accurate, and business processes are becoming more streamlined. The integration with the WMS is providing more accurate stock levels to improve planning and fulfilments to customers. The integration to SalesForce is providing more accurate recording of payments and improved reconciliation with the payment gateway. They are also achieving a more a detailed breakdown of discounts resulting from promotions and campaigns on the website.
“Chris and his team have been indispensable in helping us integrate our existing systems to the NetSuite ERP and refining and redesigning our business processes. The knowledge of both NetSuite, our industry, and business needs combined with his friendly and professional approach have been invaluable. His services have been far superior to other consultants we have worked with previously and I strongly recommend ACS for your business system needs.” – Finance Manager